Frequently Asked Questions

1. How quickly can you deliver?
   For in stock items, we can do same day ship-outs for those customers that request rush orders. We must receive your order before 3pm(CST) if you would like the item shipped out that same day through overnight. The shipping speeds we offer are Next Day, 2-Day Air, 3-Day or Ground for domestic shipments, while international shipments typically take shipping companies a few business days to deliver. For items that are not in stock, the delivery schedule will vary based on the item, noramlly would take around 4 weeks. Please contact our sales team (sales@xamaterials.com) to inquire whether a material is in stock and detailed lead time.
2. What shipping companies do you use? Can you ship 'freight collect'?
   We can use UPS, FedEx or DHL - whichever you prefer. Yes, we can ship 'freight collect' against your account with any of these shipping companies.
3. Are there any other costs?
   Beyond product costs and shipping costs, we do not charge any fees. Note that your country's customs may impose taxes / fees / duties; these are not our responsibility.
4. Can you draw up a quote / proforma invoice for me?
   Yes, our sales team can provide official quotes for you. However, you must first specify the billing address, shipping address, e-mail address, phone number and shipping method (i.e., shipping speed, whether or not it is shipping 'freight collect', etc.). We cannot create an accurate quote without this information.
5. Do you accept purchase orders?
   We accept purchase orders from customers that have a credit history with us, or have supplied us with one. You can fax, e-mail or mail the purchase order to us (see our contact section for more information). Please make sure the purchase order has both the company/institution letterhead and authorized signature on it. 
6. Can you custom-manufacture a product for me?If there is a product that we do not have in stock, then yes, it is generally possible for us to get it produced for you. We would do a custom manufacturing run to produce it. If interested, please e-mail sales with details of what you are looking for.
7. If a material is currently in stock, can you 'reserve' it for me?
   Not in all cases. Our materials are sold with priority given to customers whose payment we receive first, and whose delivery instructions we receive first. Thus, if payment delays or shipping-communication delays are preventing us from completing your order, another customer may get priority.